Support

How to reach us

Email eric@spreemix.com with your account email and, if it's about a specific shipment, the order number. We're a small team and reply to most messages within one business day.

Where's my payout?

Payouts go out after your shipment arrives, is inspected, and the amounts are confirmed — usually within a few business days of that confirmation. They're sent to the PayPal or Venmo account on your profile at the time you placed the order. If it's been longer than that, email us and we'll track it down.

My item was re-quoted

If an item arrived in lower condition than it was listed, we re-quote it at the correct condition and show you the adjusted amount before finalizing. You'll see the updated number in the app for that order. If something looks off, reply to the re-quote or email us and we'll explain the adjustment.

My label won't print

Try these in order:

• Open the order and tap the label link again — it reopens the printable PDF.
• If nothing opens, your browser may have blocked the pop-up; allow pop-ups for Spreemix and retry.
• Still stuck? Email eric@spreemix.com with your order number and we'll send the label straight to you.

How do I delete my account?

In the app, go to Account → Delete account, or email eric@spreemix.com and we'll do it for you. Deletion removes your account, sell list, and order history.